Frequently Asked Question
General Information
What is Mi Maiv known for?
What are the benefits of Hmong dried chicken herbs?
What is Mi Maiv's mission?
At Mi Maiv, our mission is to be a beacon of holistic well-being, embracing a fusion of traditional Hmong healing methods, a tapestry of diverse cultural healing practices, and the cutting-edge advancements of modern science.
Learn more about our mission by visiting our About Us page.
Customer Service
How can I contact Mi Maiv for questions or concerns?
Shipping and Processing
What shipping methods are available?
How long does it take to process and ship an order?
What are the shipping costs?
What should I do if my package is delayed or lost?
If your package is delayed or appears to be lost, we recommend taking the following steps:
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Check Tracking Information: Start by checking the tracking information provided for your shipment. This can give you insights into the current status and location of your package.
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Contact the Carrier: Reach out to the shipping carrier (e.g., USPS, UPS) for further details on the delay or potential issue. They may be able to provide additional information and assistance.
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Reach Out to Us: If the issue persists or if you have concerns, please contact our customer service team at orders@mimaiv.com. We're here to help and will work to resolve the situation to your satisfaction.
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File a Claim: If necessary, initiate a claim with the shipping carrier. They typically have procedures in place to address lost or delayed packages. Keep any relevant tracking numbers and documentation handy.
We understand the importance of your order and will do our best to assist you in resolving any issues related to the delay or loss of your package. Your satisfaction is our priority, and we appreciate your patience as we work to address the situation.
Can I track my order?
What should I do if my package arrives damaged?
If your package arrives damaged, we apologize for any inconvenience. Here are the steps to take:
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Document the Damage: Take clear photos of the damaged package and its contents. This will be valuable evidence for filing a claim.
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Do Not Discard Packaging: Keep the original packaging materials, as carriers may require them for inspection during the claims process.
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Contact Us Promptly: Reach out to our customer service team at orders@mimaiv.com as soon as possible. Provide details about the damage and include the photos you've taken.
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File a Claim: Depending on the shipping carrier, you may need to file a claim for the damaged package. Our customer service team can guide you through this process.
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Receive a Replacement or Refund: Once the necessary information is provided, we will work to resolve the issue promptly. This may involve sending a replacement item or processing a refund.
We understand the frustration of receiving a damaged package, and we appreciate your cooperation in helping us address the situation. Our goal is to ensure you have a positive shopping experience with us, and we will do our best to make things right.