Frequently Asked Question

Mi Maiv takes pride in specializing in Hmong dried chicken herbs. Our commitment is to provide you with products that not only embrace the rich heritage of Hmong traditions but also contribute to holistic well-being. We're dedicated to promoting your overall health and well-being through the power of nature and tradition.

Mi Maiv's Hmong dried chicken herbs aren't just flavorful; they're a powerhouse for your health. Packed with immune-boosting properties, these herbs are designed to strengthen your body's natural defenses, promoting overall well-being. Whether you're looking to facilitate a speedy recovery or simply enhance your health, our Hmong dried chicken herbs are a natural choice.

At Mi Maiv, our mission is to be a beacon of holistic well-being, embracing a fusion of traditional Hmong healing methods, a tapestry of diverse cultural healing practices, and the cutting-edge advancements of modern science.

Learn more about our mission by visiting our About Us page.

If you need assistance with your order, don't hesitate to reach out to Mi Maiv via email at orders@mimaiv.com. We're here to help and ensure that your experience with us is smooth and enjoyable. Feel free to drop us a line, and our dedicated team will be more than happy to assist you with any questions or concerns you may have. Your satisfaction is our priority!

At the time of purchase, you have the option to choose between USPS Ground Shipping, USPS Priority and UPS Ground Shipping. The shipping method will depend on the total weight of products in your order. This flexibility allows you to select the option that best suits your preferences and needs.

Any orders placed before 2 PM CST will be processed on the same day. We understand the importance of prompt service, so rest assured that for most orders, they will be shipped out on the same day. In the rare instance where this isn't possible, your order will be shipped out the following day. We're committed to ensuring a swift and efficient process for your convenience.

Shipping costs are determined based on your shipping address, and they may vary. We want to ensure you have all the information you need, so please keep in mind that our headquarters are located in the lovely state of Oklahoma. If you have any specific questions or need further assistance, feel free to reach out – we're here to help!

If your package is delayed or appears to be lost, we recommend taking the following steps:

1. Check Tracking Information: Start by checking the tracking information provided for your shipment. This can give you insights into the current status and location of your package.

   
   

2. Contact the Carrier: Reach out to the shipping carrier (e.g., USPS, UPS) for further details on the delay or potential issue. They may be able to provide additional information and assistance.

   
   

3. Reach Out to Us: If the issue persists or if you have concerns, please contact our customer service team at orders@mimaiv.com. We're here to help and will work to resolve the situation to your satisfaction.

   
   

4. File a Claim: If necessary, initiate a claim with the shipping carrier. They typically have procedures in place to address lost or delayed packages. Keep any relevant tracking numbers and documentation handy.

   
   

We understand the importance of your order and will do our best to assist you in resolving any issues related to the delay or loss of your package. Your satisfaction is our priority, and we appreciate your patience as we work to address the situation.

Certainly! To track your order, you can use the tracking information provided in the shipping confirmation email. If you don't have the email or can't find the tracking details, please reach out to our customer service team at orders@mimaiv.com. They will be happy to assist you by providing the relevant tracking information and helping you stay updated on the status of your order.

If your package arrives damaged, we apologize for any inconvenience. Here are the steps to take:

1. Document the Damage: Take clear photos of the damaged package and its contents. This will be valuable evidence for filing a claim.

   
   

2. Do Not Discard Packaging: Keep the original packaging materials, as carriers may require them for inspection during the claims process.

   
   

3. Contact Us Promptly: Reach out to our customer service team at orders@mimaiv.com as soon as possible. Provide details about the damage and include the photos you've taken.

   
   

4. File a Claim: Depending on the shipping carrier, you may need to file a claim for the damaged package. Our customer service team can guide you through this process.

   
   

5. Receive a Replacement or Refund: Once the necessary information is provided, we will work to resolve the issue promptly. This may involve sending a replacement item or processing a refund.

   
   

We understand the frustration of receiving a damaged package, and we appreciate your cooperation in helping us address the situation. Our goal is to ensure you have a positive shopping experience with us, and we will do our best to make things right.

We gladly accept returns within 30 days of purchase for a full refund, store credit, or exchange. To initiate the return process, please ensure that returns are postmarked within this 30-day timeframe. For authorization and guidance, feel free to get in touch with our customer service team at orders@mimaiv.com. We're here to assist you and make sure your return experience is convenient and straightforward.

For returns, simply reach out to our dedicated customer service team at orders@mimaiv.com to obtain the necessary authorization. Once authorized, securely pack the item in its original packaging and send it to the specified address.

To streamline the return or exchange process, we kindly request a minimum of seven days from the time you receive your item. This allows us to ensure thorough processing and provide you with the best possible assistance. Your satisfaction is important to us, and we appreciate your understanding as we work diligently to address your request.

Gift wrap options, free gifts, add-ons, and damaged or expired products are not eligible for return or exchange.